MCP / Customer support
Freshservice MCP
Freshservice ITSM: tickets, agents, requesters, assets, problems, changes, departments. Connect it to Claude, Codex, Cursor or any MCP client through one FlyMy.AI MCP.
List up to 10 Freshservice tickets updated during the past week, newest updated first.
Paste it into an assistant connected to FlyMy.AI. The agent picks the actions.
What Freshservice MCP can do
11 actions in the FlyMy.AI catalog, the most used first. Your agent finds them through search_tools and calls the one the task needs.
| Action | What it does |
|---|---|
freshservice_agents_list | List agents (staff) |
freshservice_assets_list | List assets (configuration items) |
freshservice_changes_list | List changes |
freshservice_departments_list | List departments |
freshservice_problems_list | List problems |
freshservice_request | Generic Freshservice request to ANY /api/v2 endpoint - full API coverage. |
freshservice_requesters_list | List requesters (end users who raise tickets) |
freshservice_ticket_create | Create a ticket |
freshservice_ticket_get | Get one ticket |
freshservice_ticket_update | Update a ticket |
freshservice_tickets_list | List tickets |
Ask your agent
Requests to paste as they are. Each one runs on the actions named under it.
freshservice_tickets_listfreshservice_ticket_getfreshservice_departments_listConnect Freshservice in a minute
One MCP for every integration. Add it once, then every MCP in the catalog is a request away.
- 01
Add FlyMy.AI
Add the FlyMy.AI MCP to your assistant with one of the commands below and sign in. No key to copy.
- 02
Add your Freshservice credentials
Paste them into the Freshservice connection settings once; they stay with FlyMy.AI, never in a prompt or a chat.
- Freshservice domain - Your account subdomain, e.g. 'acme' or 'acme.freshservice.com'. Where to find it ->
- Freshservice API key - Freshservice - top-right avatar - Profile Settings - API Key. Used as the Basic-auth username. Get API key ->
- 03
Ask
Paste a request from this page. Every run shows what it cost.
claude mcp add --transport http flymyai https://mcp-agents.flymy.ai/mcp
Then run /mcp in Claude Code and sign in.
codex mcp add flymy --url https://mcp-agents.flymy.ai/mcp
Then run codex mcp login flymy to sign in.
https://mcp-agents.flymy.ai/mcp
Settings, Connectors, Add custom connector: paste this URL.
Pay per run
FlyMy.AI bills the run: the model and the tool's seconds. Calls go to your own Freshservice account, under its plan and limits. No seats and no minimum.
Go to the source
From the FlyMy.AI platform catalog of 2026-10-31: name, description, actions and setup as the platform lists them. Examples are requests to paste, not recorded runs.