MCP / Customer support
Freshdesk MCP
Freshdesk support: tickets, contacts, companies, agents, conversations. Connect it to Claude, Codex, Cursor or any MCP client through one FlyMy.AI MCP.
List up to 10 Freshdesk tickets ordered by most recently updated, with their subjects and status.
Paste it into an assistant connected to FlyMy.AI. The agent picks the actions.
What Freshdesk MCP can do
26 actions in the FlyMy.AI catalog, the most used first. Your agent finds them through search_tools and calls the one the task needs.
| Action | What it does |
|---|---|
freshdesk_activities_list | List activities for a resource resource_type: ticket|contact|company|agent. |
freshdesk_agent_get | Get one agent by ID |
freshdesk_agents_list | List agents |
freshdesk_companies_list | List companies |
freshdesk_company_create | Create a company |
freshdesk_company_delete | Delete a company Deletes the company permanently. |
freshdesk_company_get | Get one company by ID |
freshdesk_company_update | Update a company |
freshdesk_contact_create | Create a contact |
freshdesk_contact_delete | Delete a contact Deletes the contact permanently. |
freshdesk_contact_get | Get one contact by ID |
freshdesk_contact_update | Update a contact |
Show all 26 actions
| Action | What it does |
|---|---|
freshdesk_contacts_list | List contacts |
freshdesk_conversation_get | Get one conversation by ID |
freshdesk_conversations_list | List conversations for a ticket |
freshdesk_custom_fields_list | List custom fields |
freshdesk_group_get | Get one group by ID |
freshdesk_groups_list | List agent groups |
freshdesk_satisfaction_rating_get | Get one satisfaction rating by ID |
freshdesk_satisfaction_ratings_list | List satisfaction ratings |
freshdesk_ticket_create | Create a ticket |
freshdesk_ticket_delete | Delete a ticket Deletes the ticket permanently. |
freshdesk_ticket_get | Get one ticket by ID |
freshdesk_ticket_update | Update a ticket |
freshdesk_tickets_list | List tickets |
freshdesk_tickets_update_bulk | Update multiple tickets in one call |
Ask your agent
Requests to paste as they are. Each one runs on the actions named under it.
freshdesk_tickets_listfreshdesk_ticket_getfreshdesk_conversations_listConnect Freshdesk in a minute
One MCP for every integration. Add it once, then every MCP in the catalog is a request away.
- 01
Add FlyMy.AI
Add the FlyMy.AI MCP to your assistant with one of the commands below and sign in. No key to copy.
- 02
Add your Freshdesk credentials
Paste them into the Freshdesk connection settings once; they stay with FlyMy.AI, never in a prompt or a chat.
- Freshdesk domain - Your *.freshdesk.com subdomain (e.g. 'acme').
- Freshdesk API key - Freshdesk - Profile settings - Your API Key.
- 03
Ask
Paste a request from this page. Every run shows what it cost.
claude mcp add --transport http flymyai https://mcp-agents.flymy.ai/mcp
Then run /mcp in Claude Code and sign in.
codex mcp add flymy --url https://mcp-agents.flymy.ai/mcp
Then run codex mcp login flymy to sign in.
https://mcp-agents.flymy.ai/mcp
Settings, Connectors, Add custom connector: paste this URL.
Pay per run
FlyMy.AI bills the run: the model and the tool's seconds. Calls go to your own Freshdesk account, under its plan and limits. No seats and no minimum.
Go to the source
From the FlyMy.AI platform catalog of 2026-10-31: name, description, actions and setup as the platform lists them. Examples are requests to paste, not recorded runs.