# Supportbee MCP - Tools, Setup and Examples | FlyMy.AI > Supportbee MCP for Claude, Cursor and Codex. Customer support, with 33 actions. Your API key. See setup, examples and pricing. Page: https://flymy.ai/mcp/supportbee/ MCP / Customer support # Supportbee MCP: customer support SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently. Connect it to Claude, Codex, Cursor or any MCP client through one FlyMy.AI MCP. [Connect Supportbee](https://flymy.ai/mcp/supportbee/#connect) [What it can do](https://flymy.ai/mcp/supportbee/#actions) Your own API key, 33 actions, Customer support $ YOUR NEXT RUN Claude Code, Codex, Cursor, Any agent ## Use Supportbee MCP in your assistant Paste this prompt into Claude Code, Codex, Cursor or any agent. It reads the guide and helps you connect. ``` Read https://flymy.ai/skill.md and https://flymy.ai/mcp/supportbee.md. Help me connect Supportbee MCP to this assistant. Then help me run this task: Use Supportbee to archive ticket. Ask me for the required inputs first and show the result. ``` [Open FlyMy.AI](https://app.flymy.ai/new-agent) [Download brief](https://flymy.ai/mcp/supportbee.md) ## What Supportbee MCP can do 33 actions in the FlyMy.AI catalog, the most used first. Your agent finds them through search_tools and calls the one the task needs. | Action | What it does | |---|---| | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_ARCHIVE_TICKET) `SUPPORTBEE_ARCHIVE_TICKET` | Archive a supportbee ticket by its id. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_ASSIGN_TICKET_TO_TEAM) `SUPPORTBEE_ASSIGN_TICKET_TO_TEAM` | Assign a ticket to a team. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_CREATE_RULE) `SUPPORTBEE_CREATE_RULE` | Create a new routing or automation rule in supportbee. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_CREATE_SNIPPET) `SUPPORTBEE_CREATE_SNIPPET` | Create a reusable snippet for ticket responses. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_CREATE_TICKET) `SUPPORTBEE_CREATE_TICKET` | Create a new support ticket. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_CREATE_TICKET_REPLY) `SUPPORTBEE_CREATE_TICKET_REPLY` | Post a reply to a ticket. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_CREATE_USER_OR_CUSTOMER_GROUP) `SUPPORTBEE_CREATE_USER_OR_CUSTOMER_GROUP` | Create a new user in supportbee. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_DELETE_SNIPPET) `SUPPORTBEE_DELETE_SNIPPET` | Delete a snippet by its id. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_DELETE_TICKET) `SUPPORTBEE_DELETE_TICKET` | Permanently delete a trashed ticket. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_FETCH_EMAILS) `SUPPORTBEE_FETCH_EMAILS` | Retrieve all forwarding email addresses for the company. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_FETCH_LABELS) `SUPPORTBEE_FETCH_LABELS` | Retrieve all custom labels. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_FETCH_SNIPPETS) `SUPPORTBEE_FETCH_SNIPPETS` | Fetch all saved snippets. | **Show all 33 actions** | Action | What it does | |---|---| | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_FETCH_TEAMS) `SUPPORTBEE_FETCH_TEAMS` | Retrieve all teams in the company. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_FETCH_TEAM_BY_ID) `SUPPORTBEE_FETCH_TEAM_BY_ID` | Fetch a supportbee team by its id. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_GET_AVG_FIRST_RESPONSE_TIME_REPORT) `SUPPORTBEE_GET_AVG_FIRST_RESPONSE_TIME_REPORT` | Retrieve average first response time data points. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_GET_REPLIES_COUNT_REPORT) `SUPPORTBEE_GET_REPLIES_COUNT_REPORT` | Get replies count data points over time. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_GET_TICKETS_COUNT_REPORT) `SUPPORTBEE_GET_TICKETS_COUNT_REPORT` | Get ticket count data points over time. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_LIST_TICKETS) `SUPPORTBEE_LIST_TICKETS` | List tickets. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_LIST_TICKET_COMMENTS) `SUPPORTBEE_LIST_TICKET_COMMENTS` | List all comments for a ticket. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_LIST_TICKET_REPLIES) `SUPPORTBEE_LIST_TICKET_REPLIES` | List all replies for a specific ticket. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_MARK_TICKET_AS_ANSWERED) `SUPPORTBEE_MARK_TICKET_AS_ANSWERED` | Mark a ticket as answered. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_MARK_TICKET_AS_SPAM) `SUPPORTBEE_MARK_TICKET_AS_SPAM` | Mark a supportbee ticket as spam. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_MARK_TICKET_AS_UNANSWERED) `SUPPORTBEE_MARK_TICKET_AS_UNANSWERED` | Mark a ticket as unanswered. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_SEARCH_TICKETS) `SUPPORTBEE_SEARCH_TICKETS` | Search supportbee tickets. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_SHOW_TICKET_REPLY) `SUPPORTBEE_SHOW_TICKET_REPLY` | Fetch a specific reply for a supportbee ticket. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_SHOW_USER_OR_CUSTOMER_GROUP) `SUPPORTBEE_SHOW_USER_OR_CUSTOMER_GROUP` | Retrieve a user or customer group by id. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_TRASH_TICKET) `SUPPORTBEE_TRASH_TICKET` | Trash a supportbee ticket by its id. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_UNARCHIVE_TICKET) `SUPPORTBEE_UNARCHIVE_TICKET` | Unarchive a supportbee ticket by its id. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_UNASSIGN_TICKET_FROM_TEAM) `SUPPORTBEE_UNASSIGN_TICKET_FROM_TEAM` | Un-assign a ticket from its assigned team. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_UNASSIGN_TICKET_FROM_USER) `SUPPORTBEE_UNASSIGN_TICKET_FROM_USER` | Unassign the user from a ticket. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_UNMARK_TICKET_AS_SPAM) `SUPPORTBEE_UNMARK_TICKET_AS_SPAM` | Unmark a supportbee ticket as spam. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_UNTRASH_TICKET) `SUPPORTBEE_UNTRASH_TICKET` | Untrash (restore) a supportbee ticket by its id. | | [#](https://flymy.ai/mcp/supportbee/#method-SUPPORTBEE_UPDATE_USER) `SUPPORTBEE_UPDATE_USER` | Update supportbee user | ## Ask your agent Requests to paste as they are. Each one runs on the actions named under it. **“Use Supportbee to archive ticket. Ask me for the required inputs first and show the result.”** uses `SUPPORTBEE_ARCHIVE_TICKET` **“Use Supportbee to assign ticket to team. Ask me for the required inputs first and show the result.”** uses `SUPPORTBEE_ASSIGN_TICKET_TO_TEAM` **“Use Supportbee to create rule. Ask me for the required inputs first and show the result.”** uses `SUPPORTBEE_CREATE_RULE` ## Connect Supportbee in a minute One MCP for every integration. Add it once, then every MCP in the catalog is a request away. 1. 01 ### Add FlyMy.AI Add the FlyMy.AI MCP to your assistant with one of the commands below and sign in. No key to copy. 2. 02 ### Add your Supportbee credentials Paste them into the Supportbee [connection settings](https://app.flymy.ai/mcp-configs#supportbee) once; they stay with FlyMy.AI, never in a prompt or a chat. - **Account Subdomain** - The account name used as the subdomain for your SupportBee instance (e.g., in https://{account_name}.supportbee.com). [Get API key →](https://{account_name}.supportbee.com) - **SupportBee API Token** - The API token used for authenticating requests to the SupportBee API. [Open Supportbee →](https://supportbee.com/) 3. 03 ### Ask Paste a request from this page. Every run shows what it cost. Claude Code ``` claude mcp add --transport http flymyai https://mcp-agents.flymy.ai/mcp ``` Then run /mcp in Claude Code and sign in. Codex ``` codex mcp add flymy --url https://mcp-agents.flymy.ai/mcp ``` Then run codex mcp login flymy to sign in. claude.ai and Claude Desktop ``` https://mcp-agents.flymy.ai/mcp ``` Settings, Connectors, Add custom connector: paste this URL. ## Pay per run FlyMy.AI bills the run: the model and the tool's seconds. Calls go to your own Supportbee account, under its plan and limits. No seats and no minimum. [See usage pricing →](https://flymy.ai/pricing/) ## More Customer support MCPs Tickets, help desks and customer conversations. ### Crisp Crisp live chat: conversations, messages, people, sessions 16 actions / your API key Link: https://flymy.ai/mcp/crisp/ ### Faceup FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct 1 action / your API key Link: https://flymy.ai/mcp/faceup/ ### Freshdesk Freshdesk support: tickets, contacts, companies, agents, conversations 26 actions / your API key Link: https://flymy.ai/mcp/freshdesk/ ### Freshservice Freshservice ITSM: tickets, agents, requesters, assets, problems, changes, departments 11 actions / your API key Link: https://flymy.ai/mcp/freshservice/ ### Front Front shared inbox: conversations, messages, contacts, tags, comments 39 actions / your API key Link: https://flymy.ai/mcp/front/ ### Gleap Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their... 29 actions / your API key Link: https://flymy.ai/mcp/gleap/ ## Go to the source [Supportbee in the docs →](https://docs.flymy.ai/mcp/apps/supportbee), [Supportbee connection settings →](https://app.flymy.ai/mcp-configs#supportbee), [Supportbee website →](https://supportbee.com/), [Every MCP in the catalog →](https://flymy.ai/mcp/#catalog), [Usage pricing →](https://flymy.ai/pricing/) From the FlyMy.AI platform catalog of 2026-11-03: name, description, actions and setup as the platform lists them. Examples are requests to paste, not recorded runs. --- For agents: the FlyMyAI operating guide (sign up, connect, run models, tools and agents) is https://flymy.ai/skill.md, and https://flymy.ai/llms.txt lists the other pages and the documentation.