# Helpdesk MCP - Tools, Setup and Examples | FlyMy.AI > Helpdesk MCP for Claude, Cursor and Codex. Customer support, with 15 actions. Your API key. See setup, examples and pricing. Page: https://flymy.ai/mcp/helpdesk/ MCP / Customer support # Helpdesk MCP: customer support HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently. Connect it to Claude, Codex, Cursor or any MCP client through one FlyMy.AI MCP. [Connect Helpdesk](https://flymy.ai/mcp/helpdesk/#connect) [What it can do](https://flymy.ai/mcp/helpdesk/#actions) Your own API key, 15 actions, Customer support $ YOUR NEXT RUN Claude Code, Codex, Cursor, Any agent ## Use Helpdesk MCP in your assistant Paste this prompt into Claude Code, Codex, Cursor or any agent. It reads the guide and helps you connect. ``` Read https://flymy.ai/skill.md and https://flymy.ai/mcp/helpdesk.md. Help me connect Helpdesk MCP to this assistant. Then help me run this task: Use Helpdesk to list agents. Ask me for the required inputs first and show the result. ``` [Open FlyMy.AI](https://app.flymy.ai/new-agent) [Download brief](https://flymy.ai/mcp/helpdesk.md) ## What Helpdesk MCP can do 15 actions in the FlyMy.AI catalog, the most used first. Your agent finds them through search_tools and calls the one the task needs. | Action | What it does | |---|---| | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_AGENTS) `HELPDESK_LIST_AGENTS` | List agents. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_CANNED_RESPONSES) `HELPDESK_LIST_CANNED_RESPONSES` | List canned responses. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_CONTACTS) `HELPDESK_LIST_CONTACTS` | List contacts. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_CUSTOM_FIELDS) `HELPDESK_LIST_CUSTOM_FIELDS` | List all custom fields defined in the account. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_EMAIL_DOMAINS) `HELPDESK_LIST_EMAIL_DOMAINS` | List email domains configured for the account. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_LICENSES) `HELPDESK_LIST_LICENSES` | List all licenses for an account. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_REPLY_ADDRESSES) `HELPDESK_LIST_REPLY_ADDRESSES` | Retrieve reply addresses. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_RULES) `HELPDESK_LIST_RULES` | Retrieve a list of rules configured in the account. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_SUBSCRIPTIONS) `HELPDESK_LIST_SUBSCRIPTIONS` | List subscriptions. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_TEAMS) `HELPDESK_LIST_TEAMS` | List all teams for the authenticated Helpdesk account. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_TICKETS) `HELPDESK_LIST_TICKETS` | List tickets with cursor-based pagination. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_TRUSTED_EMAILS) `HELPDESK_LIST_TRUSTED_EMAILS` | Retrieve a list of trusted email addresses or domains. | **Show all 15 actions** | Action | What it does | |---|---| | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_VIEWS) `HELPDESK_LIST_VIEWS` | List agent views. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_LIST_WEBHOOKS) `HELPDESK_LIST_WEBHOOKS` | List all webhooks configured for events. | | [#](https://flymy.ai/mcp/helpdesk/#method-HELPDESK_VIEW_AGENT) `HELPDESK_VIEW_AGENT` | Retrieve details of a specific agent (v1). | ## Ask your agent Requests to paste as they are. Each one runs on the actions named under it. **“Use Helpdesk to list agents. Ask me for the required inputs first and show the result.”** uses `HELPDESK_LIST_AGENTS` **“Use Helpdesk to list canned responses. Ask me for the required inputs first and show the result.”** uses `HELPDESK_LIST_CANNED_RESPONSES` **“Use Helpdesk to list contacts. Ask me for the required inputs first and show the result.”** uses `HELPDESK_LIST_CONTACTS` ## Connect Helpdesk in a minute One MCP for every integration. Add it once, then every MCP in the catalog is a request away. 1. 01 ### Add FlyMy.AI Add the FlyMy.AI MCP to your assistant with one of the commands below and sign in. No key to copy. 2. 02 ### Add your Personal Access Token (PAT) - Basic Encoded Paste it into the Helpdesk [connection settings](https://app.flymy.ai/mcp-configs#helpdesk) once; it stays with FlyMy.AI, never in a prompt or a chat. - **Personal Access Token (PAT) - Basic Encoded** - Your Personal Access Token (PAT), base64-encoded with the Account ID (username:token) as required by HelpDesk API Basic Auth. PATs can be generated in the... [Get API key →](https://api.helpdesk.com/docs) 3. 03 ### Ask Paste a request from this page. Every run shows what it cost. Claude Code ``` claude mcp add --transport http flymyai https://mcp-agents.flymy.ai/mcp ``` Then run /mcp in Claude Code and sign in. Codex ``` codex mcp add flymy --url https://mcp-agents.flymy.ai/mcp ``` Then run codex mcp login flymy to sign in. claude.ai and Claude Desktop ``` https://mcp-agents.flymy.ai/mcp ``` Settings, Connectors, Add custom connector: paste this URL. ## Pay per run FlyMy.AI bills the run: the model and the tool's seconds. Calls go to your own Helpdesk account, under its plan and limits. No seats and no minimum. [See usage pricing →](https://flymy.ai/pricing/) ## More Customer support MCPs Tickets, help desks and customer conversations. ### Crisp Crisp live chat: conversations, messages, people, sessions 16 actions / your API key Link: https://flymy.ai/mcp/crisp/ ### Faceup FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct 1 action / your API key Link: https://flymy.ai/mcp/faceup/ ### Freshdesk Freshdesk support: tickets, contacts, companies, agents, conversations 26 actions / your API key Link: https://flymy.ai/mcp/freshdesk/ ### Freshservice Freshservice ITSM: tickets, agents, requesters, assets, problems, changes, departments 11 actions / your API key Link: https://flymy.ai/mcp/freshservice/ ### Front Front shared inbox: conversations, messages, contacts, tags, comments 39 actions / your API key Link: https://flymy.ai/mcp/front/ ### Gleap Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their... 29 actions / your API key Link: https://flymy.ai/mcp/gleap/ ## Go to the source [Helpdesk in the docs →](https://docs.flymy.ai/mcp/apps/helpdesk), [Helpdesk connection settings →](https://app.flymy.ai/mcp-configs#helpdesk), [Helpdesk website →](https://www.helpdesk.com/), [Every MCP in the catalog →](https://flymy.ai/mcp/#catalog), [Usage pricing →](https://flymy.ai/pricing/) From the FlyMy.AI platform catalog of 2026-11-03: name, description, actions and setup as the platform lists them. Examples are requests to paste, not recorded runs. --- For agents: the FlyMyAI operating guide (sign up, connect, run models, tools and agents) is https://flymy.ai/skill.md, and https://flymy.ai/llms.txt lists the other pages and the documentation.