# Freshservice MCP for AI Agents | FlyMy.AI > Freshservice MCP for Claude, Codex and Cursor through FlyMy.AI. Freshservice ITSM: tickets, agents, requesters, assets, problems, changes, departments. 11... Page: https://flymy.ai/mcp/freshservice/ MCP / Customer support # Freshservice MCP Freshservice ITSM: tickets, agents, requesters, assets, problems, changes, departments. Connect it to Claude, Codex, Cursor or any MCP client through one FlyMy.AI MCP. [Connect Freshservice](https://flymy.ai/mcp/freshservice/#connect) [What it can do](https://flymy.ai/mcp/freshservice/#actions) Your own API key, 11 actions, Customer support Ask your agent ``` List up to 10 Freshservice tickets updated during the past week, newest updated first. ``` Paste it into an assistant connected to FlyMy.AI. The agent picks the actions. ## What Freshservice MCP can do 11 actions in the FlyMy.AI catalog, the most used first. Your agent finds them through search_tools and calls the one the task needs. | Action | What it does | |---|---| | `freshservice_agents_list` | List agents (staff) | | `freshservice_assets_list` | List assets (configuration items) | | `freshservice_changes_list` | List changes | | `freshservice_departments_list` | List departments | | `freshservice_problems_list` | List problems | | `freshservice_request` | Generic Freshservice request to ANY /api/v2 endpoint - full API coverage. | | `freshservice_requesters_list` | List requesters (end users who raise tickets) | | `freshservice_ticket_create` | Create a ticket | | `freshservice_ticket_get` | Get one ticket | | `freshservice_ticket_update` | Update a ticket | | `freshservice_tickets_list` | List tickets | ## Ask your agent Requests to paste as they are. Each one runs on the actions named under it. **“List up to 10 Freshservice tickets updated during the past week, newest updated first.”** uses `freshservice_tickets_list` **“Read this Freshservice ticket and summarize its issue, priority and current status.”** uses `freshservice_ticket_get` **“List up to 10 Freshservice departments with their names and IDs.”** uses `freshservice_departments_list` ## Connect Freshservice in a minute One MCP for every integration. Add it once, then every MCP in the catalog is a request away. 1. 01 ### Add FlyMy.AI Add the FlyMy.AI MCP to your assistant with one of the commands below and sign in. No key to copy. 2. 02 ### Add your Freshservice credentials Paste them into the Freshservice [connection settings](https://app.flymy.ai/mcp-configs#freshservice) once; they stay with FlyMy.AI, never in a prompt or a chat. - **Freshservice domain** - Your account subdomain, e.g. 'acme' or 'acme.freshservice.com'. [Where to find it ->](https://support.freshservice.com/support/solutions/articles/153184-finding-your-api-key) - **Freshservice API key** - Freshservice - top-right avatar - Profile Settings - API Key. Used as the Basic-auth username. [Get API key ->](https://support.freshservice.com/support/solutions/articles/153184-finding-your-api-key) 3. 03 ### Ask Paste a request from this page. Every run shows what it cost. Claude Code ``` claude mcp add --transport http flymyai https://mcp-agents.flymy.ai/mcp ``` Then run /mcp in Claude Code and sign in. Codex ``` codex mcp add flymy --url https://mcp-agents.flymy.ai/mcp ``` Then run codex mcp login flymy to sign in. claude.ai and Claude Desktop ``` https://mcp-agents.flymy.ai/mcp ``` Settings, Connectors, Add custom connector: paste this URL. ## Pay per run FlyMy.AI bills the run: the model and the tool's seconds. Calls go to your own Freshservice account, under its plan and limits. No seats and no minimum. [See usage pricing →](https://flymy.ai/pricing/) ## More Customer support MCPs Tickets, help desks and customer conversations. ### Crisp Crisp live chat: conversations, messages, people, sessions 16 actions / your API key Link: https://docs.flymy.ai/mcp/crisp ### Faceup FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct 1 action / your API key Link: https://docs.flymy.ai/mcp/apps/faceup ### Freshdesk Freshdesk support: tickets, contacts, companies, agents, conversations 26 actions / your API key Link: https://flymy.ai/mcp/freshdesk/ ### Front Front shared inbox: conversations, messages, contacts, tags, comments 39 actions / your API key Link: https://flymy.ai/mcp/front/ ### Gleap Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their... 29 actions / your API key Link: https://docs.flymy.ai/mcp/apps/gleap ### Gorgias Gorgias e-commerce support: tickets, customers, messages, macros 33 actions / your API key Link: https://docs.flymy.ai/mcp/gorgias ## Go to the source [Freshservice in the docs →](https://docs.flymy.ai/mcp/freshservice), [Freshservice connection settings →](https://app.flymy.ai/mcp-configs#freshservice), [Every MCP in the catalog →](https://flymy.ai/mcp/#catalog), [Usage pricing →](https://flymy.ai/pricing/) From the FlyMy.AI platform catalog of 2026-10-31: name, description, actions and setup as the platform lists them. Examples are requests to paste, not recorded runs. --- For agents: the FlyMyAI operating guide (sign up, connect, run models, tools and agents) is https://flymy.ai/skill.md, and https://flymy.ai/llms.txt lists the other pages and the documentation.