# Freshdesk MCP for AI Agents | FlyMy.AI > Freshdesk MCP for Claude, Codex and Cursor through FlyMy.AI. Freshdesk support: tickets, contacts, companies, agents, conversations. 26 actions, your own... Page: https://flymy.ai/mcp/freshdesk/ MCP / Customer support # Freshdesk MCP Freshdesk support: tickets, contacts, companies, agents, conversations. Connect it to Claude, Codex, Cursor or any MCP client through one FlyMy.AI MCP. [Connect Freshdesk](https://flymy.ai/mcp/freshdesk/#connect) [What it can do](https://flymy.ai/mcp/freshdesk/#actions) Your own API key, 26 actions, Customer support Ask your agent ``` List up to 10 Freshdesk tickets ordered by most recently updated, with their subjects and status. ``` Paste it into an assistant connected to FlyMy.AI. The agent picks the actions. ## What Freshdesk MCP can do 26 actions in the FlyMy.AI catalog, the most used first. Your agent finds them through search_tools and calls the one the task needs. | Action | What it does | |---|---| | `freshdesk_activities_list` | List activities for a resource resource_type: ticket\|contact\|company\|agent. | | `freshdesk_agent_get` | Get one agent by ID | | `freshdesk_agents_list` | List agents | | `freshdesk_companies_list` | List companies | | `freshdesk_company_create` | Create a company | | `freshdesk_company_delete` | Delete a company Deletes the company permanently. | | `freshdesk_company_get` | Get one company by ID | | `freshdesk_company_update` | Update a company | | `freshdesk_contact_create` | Create a contact | | `freshdesk_contact_delete` | Delete a contact Deletes the contact permanently. | | `freshdesk_contact_get` | Get one contact by ID | | `freshdesk_contact_update` | Update a contact | **Show all 26 actions** | Action | What it does | |---|---| | `freshdesk_contacts_list` | List contacts | | `freshdesk_conversation_get` | Get one conversation by ID | | `freshdesk_conversations_list` | List conversations for a ticket | | `freshdesk_custom_fields_list` | List custom fields | | `freshdesk_group_get` | Get one group by ID | | `freshdesk_groups_list` | List agent groups | | `freshdesk_satisfaction_rating_get` | Get one satisfaction rating by ID | | `freshdesk_satisfaction_ratings_list` | List satisfaction ratings | | `freshdesk_ticket_create` | Create a ticket | | `freshdesk_ticket_delete` | Delete a ticket Deletes the ticket permanently. | | `freshdesk_ticket_get` | Get one ticket by ID | | `freshdesk_ticket_update` | Update a ticket | | `freshdesk_tickets_list` | List tickets | | `freshdesk_tickets_update_bulk` | Update multiple tickets in one call | ## Ask your agent Requests to paste as they are. Each one runs on the actions named under it. **“List up to 10 Freshdesk tickets ordered by most recently updated, with their subjects and status.”** uses `freshdesk_tickets_list` **“Read this Freshdesk ticket and summarize its issue, priority and current status.”** uses `freshdesk_ticket_get` **“Read up to 10 conversation entries on this Freshdesk ticket and summarize the troubleshooting in that excerpt.”** uses `freshdesk_conversations_list` ## Connect Freshdesk in a minute One MCP for every integration. Add it once, then every MCP in the catalog is a request away. 1. 01 ### Add FlyMy.AI Add the FlyMy.AI MCP to your assistant with one of the commands below and sign in. No key to copy. 2. 02 ### Add your Freshdesk credentials Paste them into the Freshdesk [connection settings](https://app.flymy.ai/mcp-configs#freshdesk) once; they stay with FlyMy.AI, never in a prompt or a chat. - **Freshdesk domain** - Your *.freshdesk.com subdomain (e.g. 'acme'). - **Freshdesk API key** - Freshdesk - Profile settings - Your API Key. 3. 03 ### Ask Paste a request from this page. Every run shows what it cost. Claude Code ``` claude mcp add --transport http flymyai https://mcp-agents.flymy.ai/mcp ``` Then run /mcp in Claude Code and sign in. Codex ``` codex mcp add flymy --url https://mcp-agents.flymy.ai/mcp ``` Then run codex mcp login flymy to sign in. claude.ai and Claude Desktop ``` https://mcp-agents.flymy.ai/mcp ``` Settings, Connectors, Add custom connector: paste this URL. ## Pay per run FlyMy.AI bills the run: the model and the tool's seconds. Calls go to your own Freshdesk account, under its plan and limits. No seats and no minimum. [See usage pricing →](https://flymy.ai/pricing/) ## More Customer support MCPs Tickets, help desks and customer conversations. ### Crisp Crisp live chat: conversations, messages, people, sessions 16 actions / your API key Link: https://docs.flymy.ai/mcp/crisp ### Faceup FaceUp is an anonymous reporting tool designed for companies and schools, enabling employees and students to safely report issues and misconduct 1 action / your API key Link: https://docs.flymy.ai/mcp/apps/faceup ### Freshservice Freshservice ITSM: tickets, agents, requesters, assets, problems, changes, departments 11 actions / your API key Link: https://flymy.ai/mcp/freshservice/ ### Front Front shared inbox: conversations, messages, contacts, tags, comments 39 actions / your API key Link: https://flymy.ai/mcp/front/ ### Gleap Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their... 29 actions / your API key Link: https://docs.flymy.ai/mcp/apps/gleap ### Gorgias Gorgias e-commerce support: tickets, customers, messages, macros 33 actions / your API key Link: https://docs.flymy.ai/mcp/gorgias ## Go to the source [Freshdesk in the docs →](https://docs.flymy.ai/mcp/freshdesk), [Freshdesk connection settings →](https://app.flymy.ai/mcp-configs#freshdesk), [Every MCP in the catalog →](https://flymy.ai/mcp/#catalog), [Usage pricing →](https://flymy.ai/pricing/) From the FlyMy.AI platform catalog of 2026-10-31: name, description, actions and setup as the platform lists them. Examples are requests to paste, not recorded runs. --- For agents: the FlyMyAI operating guide (sign up, connect, run models, tools and agents) is https://flymy.ai/skill.md, and https://flymy.ai/llms.txt lists the other pages and the documentation.